Be Sure to Cancel Your Credit Cards
Before you Die
Sent in by Jim Hatch
It's not just the government... Be sure and cancel your
credit cards before you die. This is priceless, and so easy
to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her
for February and March for their annual service charges
on her credit card, and then added late fees and interest
on the monthly charge. The balance had been $0.00, now is
somewhere around $60.00. A family member placed a call to
Citibank:
Family Member: "I am calling to tell you that she
died in January."
Citibank: "The account was never closed and the late
fees and charges still apply."
Family Member: "Maybe you should turn it over to collections."
Citibank: "Since it is two months past due, it already
has been."
Family Member : "So what will they do when they find
out she is dead?"
Citibank: "Either report her account to the frauds
division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling
you --- the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died
in January."
Citibank: "The account was never closed and the late
fees and charges still apply."
Family Member: "You mean you want to collect from
her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew."
(Lawyer info given)
Citibank: " Could you fax us a certificate of death?"
Family Member: "Sure." (fax number is given)
After they get the fax:
Citibank: "Our system just isn't set up for death.
I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great!
If not, you could just keep billing her. I don't think she
will care."
Citibank: "Well, the late fees and charges do still
apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway
129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on
your planet?"
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